Parent's Guide
Welcome to Peacely Online!Thank you for being part of our community! Whether you’re exploring the game yourself or your child is playing, we appreciate your support and hope you enjoy Peacely Online as much as we enjoy creating it.
We understand that you may have questions about how to keep yourself or your children safe while playing our game on mobile devices. Concerns regarding age limits, in-app purchases, and privacy are completely valid, and we are here to provide the support you need.
To ensure you can enjoy Peacely Online in a safe and controlled environment, we adhere to a clear set of principles that have served our players well:
1. Respecting Our Players: We prioritize our players and strive to create the most enjoyable games possible. We’ll never compromise on game quality for short-term gains.
2. Control Over the Experience: We want you to have complete control over your experience with Peacely Online. Before you or your child download the game, we provide upfront information about its content. You will always know when a purchase is about to be made within the game.
3. Easy Problem Resolution: If you or your child encounter any issues while playing, we want you to easily find solutions. Alongside guides like this one, we offer support to help you reach the right contact for your concerns, whether related to payments (typically handled by Google or Apple) or the game itself (which is us).
Please continue reading for answers to some common questions. If you have any further inquiries, feel free to email us at [email protected]. When reaching out, please include specific details that may assist us, such as what happened, when it occurred, any transaction ID receipts, and relevant screenshots.
Where is Peacely Online Available?
Peacely Online is available worldwide for free on Web and Android devices, including phones, tablets and PCs. To start playing, simply download the game from the Play Store (for Android) or visit game's website.
What Are the Age Limits for Peacely Online?
Peacely Online does not have a specific age limit. However, according to our Terms of Service, users under the legal age of majority in their country must have their legal guardian’s approval to register for an account.
When you download Peacely Online from platforms like Google Play or the Apple App Store, you will find age recommendations in the app's description. These classifications indicate content suitability, similar to movie ratings (like G, PG, or PG-13), and relate to gameplay, animations, and more, as assessed by the relevant rating authority. Please note that these ratings are determined independently and may not align with our Terms of Service.
For more information on these categories, you can visit the support websites for Apple and Google
Privacy and Processing of Personal Data
Username
Players are asked to create a username during the game’s welcome screene. We recommend choosing a nickname that does not directly identify you in real life to enhance security and privacy. You can change your username anytime through the in-game settings by opening the game, tapping on the related NPC, and selecting "Change Name."
Payment Information
We do not store any credit card information related to in-game purchases. All payment transactions are processed through the Apple App Store, Google Play, Stripe or PayPal, depending on your device, using the personal email address associated with that account.
Marketing
When you contact our support via the in-game chat, you have the option to share your email address with us. We will always seek your consent before sending direct marketing messages to your mobile device. Your personal data will never be sold or disclosed to third parties for their own commercial purposes.
For more information about our privacy and data processing practices, please refer to our Privacy Policy.
How Does Chat Work in Peacely Online?
Peacely Online features in-game chat functionality, allowing players to interact with one another while enjoying the game. We prioritize creating a safe and secure environment for all players.
Team Chat
In Peacely Online, players can communicate with others by joining a team, which may be called a Guild or Cooperative, depending on the game context. Once part of a team, players can use the team chat to converse with fellow members. Teams may be open for anyone to join, invite-only, or closed.
Global Chat
Players have the option to engage in a global chat room, allowing them to connect with other players from around the world. This feature promotes interaction and community building.
Although Peacely Online's chat functionality only allows text messaging, it’s essential to remind young players about their digital footprint. Messages can be copied, shared, and posted online once sent.
Safety Features
We provide regular reminders against sharing personal information. If any issues arise, our games include accessible tools for reporting offensive, inappropriate, or insulting behavior. Players can mute others in global chat if they prefer not to see their messages, ensuring a comfortable chat experience.
All chats come equipped with a profanity filter. We encourage parents to discuss with their children the importance of leaving a team or exiting the game if they encounter someone they feel uncomfortable chatting with. Players can leave a team at any time, and a report function is readily available within the game for flagging any inappropriate player.
How to Report an Issue?
If you or your child encounter a player not adhering to Peacely Online's Safe and Fair Play Policy, you can report them by capturing a screenshot and sending it to us via email with the following steps:
Take a screenshot of the message or player you wish to report.
Email the screenshot along with any related details (such as the player's username and a brief description of the issue) to [email protected].
Your identity as the reporter will remain confidential. Each report is taken seriously, and our moderators manually review all submitted issues.
Are Peacely Online Games Free to Play?
Peacely Online is free to download and play, with optional "in-app purchases" available to enhance certain gameplay elements. While in-app purchases can improve the gaming experience, they are never required to enjoy the game fully.
In-app purchases vary in price, typically ranging from $0.99 to $99.99 (without taxes) in U.S. app stores. These purchases are made with real money and are clearly labeled as such. You can access in-app purchase options directly within the game itself.
Can I Manage or Turn Off In-App Purchases?
If you haven't added any payment information (like credit card details) to your child's device, they won’t be able to make any purchases. If you decide to add payment information for making purchases on behalf of your child, it's important to adjust the password protection settings or disable in-app purchases entirely afterward to prevent unauthorized purchases.
The process for managing in-app purchase settings varies depending on the type of device you are using. You can find the relevant instructions linked below:
Instructions for Apple iOS devices (like iPhone or iPad)
Instructions for Google Android devices (like Samsung Galaxy, OnePlus, HTC, Nexus, etc.)
Who Processes In-App Purchases?
Peacely Online does not process payments for in-app purchases and does not have access to your credit card information. All payment transactions are handled through the App Store, Google Play, Stripe, PayPal, depending on your device, using the personal email address linked to your account.
After each purchase, you will receive a transaction receipt via email from Apple, Stripe, Paypal or Google. If you've purchased multiple items at once, these receipts may be bundled together, and it could take a few days for you to receive them. Please note that these post-purchase processes may change based on Apple or Google policies. Peacely Online does not offer any billing programs.
Are My Bank Details Kept Private?
Peacely Online does not process payments for in-app purchases and does not have access to your payment information. All payment transactions are completed through the App Store, Google Play, Stripe, PayPal, depending on your device, using the personal email address linked to your account.
You will receive receipts for these transactions via email from App Store, Google Play, Stripe or PayPal after each purchase. Please note that any post-purchase processes are managed by App Store, Google Play, Stripe or PayPal and may be subject to change.
I've Made an In-Game Purchase, But I Haven't Received What I Paid For. What Now?
In most cases, transactions are processed instantly. However, in rare instances, it may take up to 48 hours for transactions to process through the App Store or Google Play and for the purchased items to appear in your game.
We recommend restarting the app by fully closing it and then reopening it, as this can help refresh your connection to the servers and trigger the in-game currency or items to appear.
If it has been 48 hours and you still haven’t received what you paid for, please contact Apple or Google directly for further assistance.
My Child Accidentally Made an In-App Purchase. Can I Get a Refund?
In general, items purchased in our games (in-app purchases) are non-refundable, similar to most downloadable software products. However, there may be rare exceptions.
If the purchase was made on an Apple (iOS) device: Supercell is not able to handle refunds directly for purchases made on iOS devices. To request a refund, please visit Apple Support and select the "Contact iTunes Store Support" link. Then choose "Purchases, Billing, and Redemption" and select the option that fits your situation best.
https://support.apple.com/itunes
If the purchase was made on a Google (Android) device: Please send an email to [email protected] or contact us directly through in-game support. To do this, go to Settings > Help & Support and then tap "Contact Us" in the upper right corner. In your message, please specify the name of the game in which the purchase was made and attach the receipt of the purchase. Ensure that the transaction ID (which looks similar to this - GPA.1234-1234-1234-12345) is visible at the bottom of the document. Receipts for transactions are emailed to you by Google after each purchase.
Please note: Receipts for any transactions are emailed to you by Apple or Google shortly after each purchase. However, if you have bought multiple items, they may be bundled together, which could take longer. These post-purchase processes are subject to change by Apple or Google. Peacely Online does not offer any billing programs.
Where Do I Find My Purchase History?
To review your purchase history, please check the guides below:
For Android:
Go to payments.google.com and log in with your Google account.
Select "Transactions" to display your Play Store order history.
Choose an individual entry to view its corresponding receipt.
For iOS:
Open iTunes on your computer.
Select your username (this should be your email address) and choose "Account."
Scroll down to "Purchase History" and choose "See All."
I’ve Seen Another Site That Offers In-Game Products for Peacely Online. Can I Buy From Them?
If you want to make an in-app purchase, the only way is to buy through the game itself on your mobile device. Be cautious of any third-party sites that promise enhancements for Peacely Online (like “free item” websites, etc.). These sites may collect your personal information, money, or both, and often fail to deliver the promised in-game products. Selling, redeeming, or trading virtual in-game currency is not allowed by our Terms of Service.
IMPORTANT: As with anything related to the Internet, always keep your passwords private and consider changing them regularly. Peacely Online will never ask you for your game account password(s) or credit card information.
I’ve Received a Bill for a Purchase I Didn’t Make. What Should I Do If I Suspect Fraudulent Activity?
If you or anyone else with access to your device hasn’t played Peacely Online, but you’ve been billed for a purchase made within the game, your Google or Apple account may have been compromised. If this is the case, please take the following steps:
For Apple (iOS) devices:
Visit Apple Support.
Select the "Contact iTunes Store Support" link.
Choose "Purchases, Billing and Redemption" and follow the appropriate options.
For Google (Android) devices:
Send an email to [email protected], or
Contact us directly through in-game support by going to Settings > Help & Support (Bug Report) in the bottom right corner.
In your message, include the name of the game and attach the receipt of the purchase. Ensure the transaction ID (similar to GPA.1234-1234-1234-12345) is visible on the document.
If you’ve already reached out to Apple or Google about suspected fraudulent activity and they referred you to us, please contact us at [email protected]. Include specific details about what happened, when it occurred, transaction ID receipts, relevant screenshots, etc.
How Can I Contact Peacely Online?
We're here to help! If you have more questions, there are several ways to get in touch with us:
Can I Call Peacely Online? We do not offer support via phone, but you can easily reach us either directly from within the game or via email. Our support staff is happy to assist you 24/7.
How to Contact Us Directly from Within the Game:
Open the game.
Open settings (tap on the gear icon).
Tap on "Help & Support. (Bug Report)"
If the option isn't available:
Open website https://peacely.online.
Scroll down.
Tap "Contact Us."
Contact via Email: You can also send us an email at [email protected]. In your email, please include specific details that might help us assist you better, such as what happened, when it occurred, transaction ID receipts, relevant screenshots, etc.
Where is Peacely Online Located?
Peacely Online is developed by a team based in Thailand. We are dedicated to creating a fun and engaging gaming experience for players around the world.
SAFETY CHECKLIST
Peacely Online is designed to be a relaxing and enjoyable experience. It can be a great way to destress and take a break. If you feel your child isn't having much fun with the game, don’t hesitate to talk to them about it. Below is a checklist of important topics to discuss with your child:
HAVE A CONVERSATION WITH YOUR CHILD ABOUT GAMING
Talk about your child's gaming habits and encourage them to express any feelings or concerns they may have while playing.
FAMILIARIZE YOURSELF WITH THE GAME AND ITS REPORTING OPTIONS
Show interest in Peacely Online by playing together. Go through the in-game tutorials and guides to ensure you both understand how the game works, including how to use the mute and report features.
CHECK YOUR CHILD'S USERNAME
Ensure your child's in-game nickname is not their real name and is appropriate for the game environment.
CHECK IN-APP PURCHASE SETTINGS
Understand how to restrict or turn off in-app purchases on your child’s device to avoid any unauthorized transactions.
TALK WITH YOUR CHILD ABOUT THE RISKS OF SHARING INFORMATION ONLINE
Discuss the dangers of speaking to strangers online. Encourage them to be cautious about sharing personal information, such as gender, age, location, and other identifiable details.
REPORT / GET HELP
If your child encounters any issues while playing, remind them to report it so we can provide assistance.
ONLINE SLANG GUIDE
A unique language has emerged online, especially in gaming communities. Below are some commonly used terms, along with their meanings. This guide can help you better understand conversations with your child about gaming.
Noob, n00b Someone who is new to the game or acts as though they are inexperienced.
Scrub An unskilled player.
Troll A person who taunts, teases, or provokes other players for a reaction.
Spamming When someone repeatedly sends messages or requests, often causing disruption.
BM'ing Short for "Bad Mannering," typically involves taunting or displaying poor sportsmanship.
Doxxing Broadcasting someone’s personal information without their consent.
SWATing Sending law enforcement to someone's home address under false pretenses.
pwnd / pwn3d A term used to signify that one player has decisively outplayed another.
Griefer A player who intentionally disrupts the game experience for others, causing distress.
Grooming Befriending and building an emotional connection with a child to lower their inhibitions for malicious purposes.
Thanks for your help in making our games as safe and as fun as possible!